Hours of Operation:

Little Geeks Trilogy Co Business Hours are Monday-Friday 9AM-5PM EST. Those business hours are the only hours in place to package and ship orders as well as reply to customer service emails. 

Turnaround Time:

• Pre-Order turnaround time: This varies depending on the pre-order. All estimated shipping months are in the product title when ordering for your reference and planning. Please size accordingly as all sales are final including pre-orders. 
• Pre-Sale RTS turnaround time: Up to 6 weeks to receive tracking. 
• Ready to Ship Items: If the product you're ordering doesn't have a ship month listed in the title OR have Pre-Sale in the title, then this is a ready to ship item. Our current turnaround time is up to 10 business days.

All three order types mentioned above (Pre-Sale, Pre-Orders, Ready to Ship) must be ordered separately. If they are combined the order will not ship, until all items have arrived to us.

Shipping Fees:

• Free Shipping: All orders over $150 with a shipping destination within the USA will qualify for free shipping. All other orders will have shipping calculated and provided at checkout. 

Size Changes:

• All sales are final, size changes will be attempted to be accommodated, but we cannot guarantee size changes.

Order Cancellations: 

• All sales are final. 

Address Changes:

• If you wish to change your shipping address after you place your order please email us before receiving tracking, and we will get the address updated. If you reach out after the item has shipped, we are not responsible and recommend filing a package intercept through USPS.

Defective Items: 

• If an item is damaged or defective upon delivery, we will need to be notified within 3 business days after delivery. Items will have to be unworn and unwashed with tags attached. You are highly encouraged to inspect your orders upon delivery to report any issues within the 3-day window. You can e-mail us at littlegeekstrilogy@gmail.com. We will not be responsible for any defective or damaged products after 3 days of being delivered. You will have to return the items within 5 days for the return label being provided to you by Customer Service. Upon contacting us, items must meet these conditions for us to correct the issue, meaning there has to be a noticeable defect. *THIS DOES INCLUDE COSMETIC THREADS*. If we are able to send a replacement we will gladly do so. If we are unable to replace your item due to stock, you will be refunded for the specific amount to the original form of payment.

Package Damaged in Transit: 

• Please note all packages, once scanned in by the carrier and out of our possession, are no longer our responsibility.  Any issues with delays or damaged packages must be directed towards the carrier. 

Tracking Says Delivered, But Did Not Receive:

• If your tracking for ANY ORDER states that it has been delivered and you did NOT receive the items, you will have to file a claim through the carrier. WE ARE NOT RESPONSIBLE FOR THE PACKAGES AFTER THEY LEAVE OUR WAREHOUSE.

Mockups Disclosure: 

• Many items on our site may utilize our custom mockups, and not have images of the actual product. Although we try to be as accurate as possible, please note that scale, colors and details of the garment may vary slightly and refunds will not be issued for items based on this observation.

Rewards Program

• Rewards CANNOT be used on sale items or combine with any other discounts.